LIMITED TIME OFFER

Contact us today and get exclusive discounts
on construction machinery, lifts & industrial vehicles.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Why choose us?

As a manufacturer, Viceni is committed to providing high-quality, high-performance products at competitive prices, along with timely delivery and comprehensive 24/7 after-sales service.

What payment terms do we accept?

Generally, a 30% deposit is required in advance, with the remaining 70% to be settled before shipment.

How is our delivery time?

Regular models in stock arrive at port in 15-30 days by sea; customized models arrive in 30-60 days. We support all commonly used foreign trade terms such as FOB/CIF/DDP/EXW.

How can I confirm product quality for our first collaboration?

We support on-site/video factory inspections. We provide inspection videos/photos before shipment to ensure consistency with the samples.

What assistance can you provide regarding export customs clearance and taxes?

We provide a complete set of formal customs clearance documents and assist in calculating customs duties in the destination country. We will fully cooperate with any supplementary documents required for customs clearance.

Is the equipment packaging suitable for ocean shipping? Will you provide protective measures?

We use reinforced packaging specifically designed for sea freight, providing rust protection, shockproofing, and impact resistance. Critical components are individually protected, ensuring the safety of the equipment throughout the transportation process.

Are there discounts for bulk purchases, and what is the minimum order quantity?

The minimum order for standard models is one unit. Bulk purchases are eligible for tiered discounts, negotiable based on order quantity, with no hidden markups.

Can I track my order progress in real time during production?

Dedicated customer service provides full support, regularly sending production videos/photos and confirming key milestones, allowing you to stay informed about your order status.

Do you support OEM/ODM customization to meet your brand needs?

We support OEM/ODM customization, printing your brand logo according to your requirements, ensuring compliant brand use.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    CONTACT US

    Phone: +86 15098988618

    Phone: +86 13553150505

    Email: info@cnviceni.com

    Free standard shipping
    on all orders.

    Support forum
    for over 24h

    Address: Jinan City, Shandong Province, China